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Individuals wishing to obtain a certification on Microsoft Dynamics 365 Customization and Configuration should take this exam.

On February 4, 2020, MB2-716 change

See below changes as of February 4, 2020…

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This exam retires on June 30, 2020. A replacement exam may be available. 

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Latest Updated Microsoft MB2-716 Questions & Answers

QUESTION 1
Which three statements regarding form design or behavior for the mobile or tablet application are true? Each correct
answer presents a complete solution.
A. The form selector is available.
B. The first five tabs will display.
C. Activities can be modified.
D. Tabs do not have the expand and collapse capability.
E. If business rules are changed while the mobile app is open, the app must be closed and reopened for those changes
to apply.
Correct Answer: BDE
References: https://technet.microsoft.com/en-us/library/dn531159.aspx

QUESTION 2
You need to configure Microsoft OneNote integration for an organization\\’s Microsoft Dynamics 365 case entity. Which
two components should you enable? Each correct answer presents part of the solution.
A. Microsoft Office 365 groups
B. document management for the entity
C. Interactive Service Hub
D. server-based Microsoft SharePoint integration
E. Microsoft OneDrive integration
Correct Answer: BD
References: https://www.microsoft.com/en-us/dynamics/crm-customer-center/set-up-onenote-integration-indynamics-365.aspx

QUESTION 3
You are implementing a new business process.
The system must send a notification to the manager 24 hours after an opportunity is created based on the date of the
next best action.
Which type of workflow should you implement?
A. synchronous workflow
B. asynchronous workflow
C. Microsoft Dynamics 365 dialogs
D. business process flow (BPF)
Correct Answer: B

QUESTION 4
You add a lookup for contacts to the case form.
You need to display the most recent primary phone number for a contact on the case form while minimizing
administrative effort.
What should you do?
A. Use a workflow to copy the phone number to a new field on the case when the contact changes.
B. Use a quick view form to display the phone number.
C. Use a web resource to query and display the phone number.
D. Use field mapping during record creation to copy the phone number to a new field on the case.
Correct Answer: B

QUESTION 5
You need to add the status reason Duplicate to the status value Cancelled for the case entity. What should you do?
A. Add the value to the Cancelled list of the Status field.
B. Add the value to the Cancelled list of the Status Reason field.
C. Using status reason transitions, add the value to the Cancelled status.
D. Using status reason transitions, add the value to the Cancelled status reason.
Correct Answer: D

QUESTION 6
Which two chart types can you combine with another chart type? Each correct answer presents a complete solution.
A. line
B. pie
C. column
D. funnel
Correct Answer: AC

QUESTION 7
Which three statements regarding actions are true? Each correct answer presents a complete solution.
A. Actions can be invoked from a custom client application that uses Microsoft Dynamics 365.
B. Actions can be invoked from JavaScript within the application.
C. Actions must always be associated with a specified entity.
D. Actions require some coding to enable invocation from a workflow or dialog.
E. You can invoke actions from a workflow or dialog without writing code.
Correct Answer: ABE

QUESTION 8
You plan to delete a custom entity from an unmanaged solution. Which of the following statements is true?
A. You must delete the solution that contains the entity.
B. You can only delete the entity from managed solutions.
C. You must delete all records related to the entity from the database.
D. You must remove any dependencies with other objects.
Correct Answer: D

QUESTION 9
You need to ensure that users can save private documents in Microsoft OneDrive for Business folders from within
Microsoft Dynamics 365. Which two actions should you perform? Each correct answer presents part of the solution.
A. Set the Manage User Synchronization Filters option to Origination for the Security Role.
B. Configure server-based integration for Microsoft Dynamics 365 and Microsoft SharePoint Online.
C. Install and activate the Microsoft SharePoint List Component.
D. Ensure that users have Microsoft OneDrive for Business and SharePoint licenses.
Correct Answer: BD
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/enable-onedrive-for-business

QUESTION 10
You create a new custom entity and add it to the sitemap.
System administrators can see the custom entity. Users report that they cannot see the custom entity.
You need to ensure that users can see the custom entity.
What should you do?
A. Publish the sitemap.
B. Publish the custom entity.
C. Wait for changes to the security roles to take effect.
D. Grant appropriate security roles access to the custom entity.
Correct Answer: D
References: https://www.microsoft.com/en-us/dynamics/crm-customer-center/create-a-new-entity.aspx

QUESTION 11
You plan to create a field for an entity to capture data in a consistent format.
When a user adds a record for the entity, the choices provided to the user for the field often change or become
outdated.
The choices must not be available for new records.
You need to create the field while minimizing the administrative overhead to maintain the field.
Which field type should you use?
A. global option set
B. single line of text
C. local option set
D. lookup
Correct Answer: C

QUESTION 12
You add a new entity named Parts to Microsoft Dynamics 365.
You need to grant all users that have the Salesperson security role read access to the Parts entity.
Which tab of the Security Role page should you use?
A. Business Management
B. Missing Entities
C. Custom Entities
D. Customization
Correct Answer: C

QUESTION 13
You need to create a business rule for the account entity that runs both client and server side. Which business rule
scope should you use?
A. All forms
B. Account
C. Account for Interactive Experience
D. Entity
Correct Answer: D

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